Shipping & Delivery
When will my order be shipped?
Orders placed before 12:00 PM CET on business days are dispatched the same day, following payment confirmation. Orders placed after 12:00 PM CET will be shipped on the next business day. Please note that weekends and public holidays are excluded.
What are the shipping costs?
- Domestic (Belgium) FREE
- European Union €12
- United Kingdom €15
- United States: Starts from €25
- Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Georgia, Kosovo, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Türkiye, Iceland: Starts from €25
- Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Ecuador, French Guiana, Guyana, India, Indonesia, Israel, Japan, Kuwait, Mexico, New Zealand, Paraguay, Peru, South Africa, Suriname, Uruguay, Venezuela: Starts from €45
- Vatican City, Monaco: €15
How long does delivery take?
We are known for our swift and reliable shipping. All domestic orders are sent via Bpost or PostNL. All international orders are sent via UPS Expedited or UPS Express, ensuring prompt delivery:
- Domestic (Belgium): 1-2 business days
- European Union: 2-4 business days
- United Kingdom: 2-5 business days
- United States: 3-7 business days
- Rest of World: 5-14 business days
For International orders outside the EU, unexpected customs holds may occasionally cause delays.
How can I track my order?
Once your order is on its way, you will receive a shipping confirmation email containing a tracking number. You can monitor your shipment’s progress directly on the carrier’s website.
Will I need to pay customs or import fees?
Orders shipped within the European Union are not subject to customs duties or import taxes.
For orders sent outside the EU, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the buyer. We are not liable for any delays or additional costs incurred during customs clearance.
What if I provided the wrong shipping address?
To ensure a smooth delivery, please double-check that your shipping address is complete and accurate. We cannot be held responsible for lost or undelivered packages due to incorrect or incomplete addresses provided at checkout.
// We regret to inform our Russian customers that we are currently unable to ship to Russia //
For any further inquiries or assistance, please contact us.