Returns & Exchanges
Accepted Returns & Exchanges
We’re happy to accept returns for orders within the EU.
For orders outside the EU, all sales are final.
EU Return Policy:
– Items must be returned within 14 days of delivery
– Return shipping costs are the buyer’s responsibility
– We issue refunds only—no credits or exchanges
– Refunds cover the product price only
– Initial shipping costs are non-refundable
– If an item isn’t returned in its original condition, any loss in value will be deducted from the refund (as agreed upon)
Shopping with Care
We take great care in photographing, measuring, and grading each item to ensure you can shop with confidence.
If you have any questions about a product, please don’t hesitate to reach out before making a purchase—we’re here to help!
We encourage mindful shopping. Returns involve additional costs and effort for both of us, and we aim to minimize them for sustainability reasons.
How do I return an item for a refund?
To initiate a return, please send the item(s) to the address stated on the return form (Download here).
Kindly complete the form and include it in your package, as we cannot process returns without the necessary information.
All returned items must meet the following criteria to be eligible for a refund:
– Sent back in their original condition
– Unworn, undamaged, unaltered, and unwashed
– Tags and textile labels intact and in the same condition as delivered
Items that have been custom-made, altered, or tailored to your request are non-returnable.
If any of these conditions are not met, we will not be able to issue a refund.
To return your parcel, please select a shipping carrier at your local post office and use the return address provided on the return form.
How long do I have to make a return?
Returns must be made within 14 calendar days from the date of receiving your order, in accordance with EU consumer laws.
Who covers the return shipping costs?
Return shipping costs are the responsibility of the customer.
If you received a defective or incorrect item, please contact us so we can assist you accordingly.
When will I receive my refund?
Once we receive and process your return, we will issue a refund to the original payment method.
Refunds may take up to 14 working days, depending on your bank.
Why don’t we offer exchanges?
Due to the unique nature of vintage clothing, most of our pieces are one-of-a-kind.
This means we cannot offer direct exchanges, as we do not have multiple sizes or duplicates of the same item.
If you're looking for something similar, feel free to contact us, and we’ll do our best to help.
What if my return package gets lost in transit?
Returned items remain the customer’s responsibility until they reach us.
To ensure safe transit:
– Package your return securely to prevent damage
– Obtain proof of postage from your carrier in case you need to track the shipment
We are not liable for lost or damaged return shipments.
Still have questions?
Feel free to contact us anytime—we’re happy to help.